GENERAL TERMS AND CONDITIONS

Owner information (the lessor):

Sandro Drvodelić

Karlovac, Bašćinska cesta 45A,

Personal ID number: 44575619950

Email: info@aurora-mreznica.com

Contact:

+385 99 402 4964

+385 99 302 4964

Bank account at: Erste&Steiermärkische Bank d.d.

Bank account number (IBAN): HR6724020063104187196

 

General terms

General business terms, that include Privacy policy you can find at www.kupaliste-mreznica.com are binding legal contract between the Client and the Lessor concerning services provided on its behalf and including web page.

Among other activities the Lessor provides services of agricultural land renting for various purposes, without the possibility of renting for agricultural purposes, all according to information published at the web page.

The Lessor is not considered responsible if the Client is not informed well enough on details that matter to him/her  or for which he/she believes are not explained well enough in description. By publishing these terms and conditions at the mentioned web pages it is being considered the guest is familiar with them and he accepts them while taking responsibility of obeying rules written in the terms during usage of agricultural land he/she leased.

According to the published price list the price itself includes:

Usage of all equipment (barbeque grill grate, baking lid – large or small, spit, toilette, shed with tables and benches, equipment: coal, wood, ice), announced equipment, all at the land mentioned in the lease contract.

Parking lot

Cleaning service before guest arrival is not being charged.

Payments are made exclusively in advance according to the published pricelist.

All payments are being made in advance at the lessor’s bank account.

Service reservations inquiries are being received through email or over web page, through telephone contact or in person.

For successful reservation the Client is obliged to make down payment at the lessor’s account.

In case of cancellation or absence the cancellation fee will be processed in the amount of entire cost of reserved service.

The Lessor has a right to retreat from these rules in case of “last minute” offers and special offers.

The Client has a right to change reservation in case of unpredictable circumstances that can not be avoided or removed in which case the Client will be offered other date, but only with the Lessor’s approval.

In case of that change of service the offered alternative must be of the same value as the Client ordered it and confirmed reservation.

In case the Client wants to change or cancel the reservation it needs to be done in written form.

The Lessor excludes any liability in case of changes or don performance of services  caused by force majeure.

“House rules”

The land is available form 9:00 AM on the day of the arrival  till 9:00 PM on the day of departure  unless other option is arranged with the Lessor.

The host (the responsible person appointed on the lessor’s behalf) waits the Client for presentation and preview of the land along with its equipment.

The Client is responsible for its belongings on the land he/she rented and the lessor is not responsible for its disappearance.

The Client is responsible for his/hers behavior on the land and its surroundings and in case of accidents bears the consequences himself/herself.

The client is obliged to take  care of equipment he rented with the land and to obey the Lessor’s rules.
During arrival the Client is obliged to point out to the Lessor all irregularities in case there are any. In case of disappearance or damage on installations, furniture, devices and  land equipment the Client must inform the Lessor.

In case the Client is responsible for disappearance or damage on mentioned appliances , he/she will need to cover the cost of done damage in appropriate value.

It is forbidden to remove the Lessor’s equipment from the land.

The Client is obliged to leave the property in state he/she took it over – clean and undamaged. The host reserves the right to enter the land while the guest is not there for preventing possible hazard  or any other form of danger.

Smoking is allowed with obligation of following rules. It is strictly forbidden to throw cigarette stubs on the ground of the rented land.

All  terms are being applied to all people that enter and use the land.

Weapons, explosives and easily flammable materials are strictly forbidden.

The Lessor disclaims responsibility of all illegal actions the clients could do or people that arrived with them, during their stay at the leased land.

Using equipment that is not already at the land and within the Lessor’s offer are optional for usage with the Lessor’s consent.

Animals are allowed with proper care of hygienical issues and proper usage of marked positions on the land for those purposes.

All people that confirm land rental are also confirming all terms and obligations that emerge from them.

 

Privacy and personal dana statement

 

According to General Data Protection Regulation regarding necessity of Customers data import in proper programs for invoicing, offer delivery, making lease contracts and similar documents the Lessor must manage the following data:

Identity documents information,

Name and surname, type and number of ID document,

sex, state and address,

citizenship and date of birth.

The content of personal data are taken only for rental contract signing.

Every illegal use, publishing, processing, reproduction, representing, transferring, distribution, recording or any other form of unauthorized usage of personal data is strictly forbidden.

If for some reason the Customer did not provide insight to its data the Lessor is authorized to disable the land rental service.

The Lessor is obliged to provide protection regarding personal data of the Customer in a way that only necessary and primary data are being collected, which are necessary for fulfilling its commitments.

Customers data are kept and are available only to employees that are needed for performing work obligations.

All employees and business partners od the Lessor are obliged to follow principles of privacy protections.

The Lessor can send announcements and promotional material at the Customers email address only with its consent.

The Customer has additional option to remove its email address from the mailing list of the Lessors offers in case he/she wishes so.

 

CUSTOMERS COMPLAINTS

If the paid services were not performed with quality or re not performed at all the Customer can demand compensation only by filing a complaint in written form.

Protocol for complaint:

In case the Customer is not satisfied with the provided service at arrival, the Lessor must noticed at once or in written form in a way explained and placed at the land at a visible place.

The Customer is obliged to cooperate with the Lessor in good manners so the sources of dissatisfaction could be removed.

If the complaint is justified and the provided service is not satisfactory, meaning suitable, the Lessor will provide acceptable solution to the Customer that suits the paid service.

If the Customer will not at that precise moment accept the offered solution for his/hers complaint that suits the paid service, the Lessor is not obliged to accept additional complaint.

The Lessor is obliged to solve the complaint within 15 days from the day of complaint receipt.

If the Customer did not complaint on the provided service at the spot, meaning if he made written complaint after the passage of 10 days after the provided service, the Lessor would not accept submitted complaint.

The competent court in case of the litigation is Court in Karlovac.

These Terms and Conditions are submissive to changes without prior notice.